Marriott International - HR Practices


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Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:

Price:
Case Code : HROA001 For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 + Rs. 25 for Shipping & Handling Charges

Themes

HR practices and policies
Case Length : 13 pages
Period : 1927 - 2003
Pub Date : 2003
Teaching Note : Not Available
Organization : Marriott International
Industry : Hotels and motels
Countries : Global

Abstract:

The corporate culture at Marriott International has been strongly influenced by the principles of its founder JW Marriott Sr, Marriott's founder repeatedly stressed that employees came ahead of customers, suppliers and even investors and that the company should not spare any efforts in continuously motivating its employees.

His son, current Chairman and CEO, JW Marriott Jr, has ardently followed these principles to this day. For the past several years, Marriott International has repeatedly won several awards for its human resource practices.

In addition, leading business magazines like Fortune and Business Week have quoted Marriott as one of the best companies to work for in the US. This case gives a detailed overview of the various human resources practices of Marriott and the company's unique work culture.

Contents:

  Page No.
Introduction 1
People are No. 1 2
Rewarding Employees 4
Recognition 10
Exhibits  

Key Words:

Marriott, Human resources management, Workforce management, Leadership, Corporate culture, Recruitment, Customer service, Social enterprise, Hotels and motels, Organizational behavior, Timeshare, Human capital, Employee rewards, JW Marriott, Individual development

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